Job Openings

Dealer Services Department – Trainee

Summary:

Responsible for gathering, processing and filing data in an accurate and timely manner.

Responsibilities and Duties include:

• Record and distribute incoming documents
• Prepare UPS and letters for outgoing mail
• Review applications and credit bureaus to make decisions according to guidelines
• Verify applications by contacting employers, landlords and references
• Review documents for accuracy and signatures
• Contact customers and dealerships to obtain necessary information
• Request and test installation of GPS units
• Cross-train and Assist other Dealer Services Department employees as needed.
• Other duties as needed and assigned.

Location: Elkhart, IN

Account Representative

Summary:

Locate, notify, communicate and negotiate with delinquent customers until their account is current.

Requirements:

• Great Customer Service/Communication Skills
• Telephone Skill and Etiquette
• Time Management Skills
• Organized and Detail Oriented
• Problem-Solving Skills
• Computer/Keyboarding Skills
• Math Skills
• Ability to Work Independently and as Part of a Team

Location: Elkhart, IN

Community Manager

Responsibilities and Duties include:

• Oversee and coordinate all real estate transactions of community owned homes
• Collection of monthly rent and/or home payments
• Attract and educate new tenants
• Investigate and resolve tenant complaints
• Update and improve properties to increase return on investment
• Ensure all work order and repair requests are processed in a timely fashion
• Supervise and train property staff
• Enforce property rules and regulations

Qualifications and Skills

• Previous experience in property management or other related fields
• Familiarity with real estate contracts and leases
• Ability to build rapport with tenants
• Ability to multitask and prioritize
• Excellent written and verbal communication skills

Location: Varies (relocation maybe required)

Collection Service Representative 

Summary:

To lead the cashier/receptionist, collection service representative and TCN processers by overseeing all aspects of their positions and to maintain accurate customer accounts, take customer payments, secure payment, and provide clerical assistance.

Responsibilities and Duties include:

• Maintain Credit Card Software and auto debits as needed
• Data Entry
• Corresponding with bank on NSF checks
• 1^st call welcome packets
• Lead and assist team members
• Monitor and assign tasks as needed
• Ensure team members are following policy and procedure and adhering to the department guidelines
• Make sure all team members job duties are fulfilled
• Other tasks as needed or assigned

Qualifications and Skills

• Ability to Multitask
• Time Management
• Previous Leadership Experience
• Great Customer Service/Communication Skills
• Organized and Detail Oriented
• Telephone Skills and Etiquette
• Problem Solving Skills
• Ability to Work Independently and Part of Team
• Computer/Keyboarding Skills
• Math Skills

Asset Recovery Specialist

Summary:

Responsible for the location of customers vehicles, address and employment in order to be able to secure a judgement or garnishment.

REQUIREMENTS:

• Computer Skills
• Time Management Skills
• Organizational Skills
• Excellent Communication Skills
• Detail Oriented
• Ability to Multi Task
• Problem solving Skills
• Ability to Work Independently
• Keyboarding Skills (30-40 wpm)
• Ability to Maintain Confidentiality
• People Skills
• Ability to Interpret and Apply Laws
• Telephone Skills and Etiquette
• Ability to Work Independently
• Ability to Multi Task
• Ability to Interpret and Apply Laws

Essential Duties and responsibilities include the following, other tasks as assigned or needed:        

• Constant call and search efforts are critical to ensure reaching your required goals and to ensure the department is financially successful.
• Communicate with repossession agents any information that could lead to the repossession of auto.
• Request 10 Alias New Claims on PJ tagged accounts per month.
• Locate 10 addresses per month so legal or collections can be pursued.
• Locate 10 new jobs per month so that garnishment can be pursued on GRNI (non active garnishment) tagged accounts.
•  Must be successful in reaching team goal of 15 repossessed cars per month.
• Record information about financial status of customer and status of collection and skiptrace efforts.
• Record all activity and update customer information into system.
• Locate customers whereabouts and assets through skip trace efforts.
• Request repossession according to department policy.
• Work assigned accounts based on tags: GRNI’S, PJ, SK, SKCO and loan codes CL
• Participate in cross training
• Other duties as assigned by Management.

Location: Elkhart, IN

Recovery Trainee Skip Team

Summary:

Responsible for the recovery of bad debt and the timely referral and conclusion of deficiency balances.

Requirements:

• Attention to Detail
• Telephone Skills and Etiquette
• Computer Skills
• Time Management Skills
• Organizational Skills
• Math Skills
• Excellent Communication Skills
• Detail Oriented
• Problem solving Skills
• Ability to Work Independently
• Keyboarding Skills (30-40 wpm)
• Ability to Maintain Confidentiality
• People Skills
• Ability to Interpret and Apply Laws

Essential Duties and responsibilities include the following, other tasks as assigned or needed:      

• Constant customer contact is critical to ensure reaching your required goals and to ensure the department is financially successful
• Collect minimum of $5,000 per month in promise to pay or ECPO money
• Generate minimum of 5 customer commitments to pay per week
• Responsible for collecting and bringing to conclusion active charge off accounts
• Request garnishment process be started on 50 accounts per month
• Record information about financial status of customer and status of collection efforts
• Record all activity and update customer information into system
• Request repossession according to department policy
• Locate new addresses or jobs on customers so that collection or garnishment efforts may continue
• Follow up on non service for garnishment hearings
• Work assigned accounts: GRNI’s
• Participate in cross training
• Other duties as assigned by Management

Location: Elkhart, IN

Community Operations Assistant

Summary:

Provide support to the Operations Department as needed

Requirements:

• Proficient In Microsoft Excel & Word
• Excellent Grammar & Spelling Skills
• Customer Service Skills
• Organizational & Time Management Skills
• Professional Image
• Detailed Record Keeping Skills
• Excellent Communication Skills
• Ability To Prioritize Multiple Projects
• Good Math Skills

Essential Duties and responsibilities include the following, other tasks as assigned or needed:      

• Compile and create statistical reports (i.e. formulas in Excel)
• Book Airline Flights/Car Rentals for as needed
• Order signs, banners, business cards, etc. & ship to communities
• Provide technical support to manufactured housing communities for any software currently in use
• Calculate manager’s commissions
• Audit & Calculate month-end close
• Plan or assist with conferences/sales meetings
• Maintain inventory database of manufactured homes for communities
• Cross train with Operations Department personnel to fill in when needed
• Special Projects and other tasks as assigned

Location: Elkhart, IN

 

Staff Accountant I

Summary:

Applies principles of accounting to analyze financial information and prepare financial reports by performing the following duties.

Requirements:

• Detail Oriented
• Computer skills (MS Excel, MS Access, MS Word)
• Ability to prioritize
• Ability to perform work with little or no supervision
• Time Management Skills
• Minimum Associate Degree in Accounting or 2 years related experience
• Valid Driver’s License
• Organizational Skills
• Strong analytical skills
• Problem Solving Skills

Essential Duties and responsibilities include the following, other tasks as assigned or needed:      

• Compiles and analyzes financial information to prepare entries profit & loss, balance sheets statements as well as general ledger accounts.
• Establishes, modifies, documents and coordinates implementation of accounting and accounting control procedures.
• Prepare journal entries on a monthly basis
• Process month-end balancing and journal entries
• Complete the month-end process.
• Prepare monthly Standard Reporting Package.
• Prepare company tax returns (1120S & 1065)
• Work on special projects as assigned
• Other tasks as assigned or needed

Location: Elkhart, IN

Dealer Services Department Funder

Summary:

Responsible for reviewing contracts and files received from dealers and updating appropriate parties.

Requirements:

• Computer Skills
• Excellent Customer Service Skills
• Math Skills
• Ability to Prioritize and Make Decisions
• Detail Oriented
• Telephone Skills & Etiquette
• Ability to work independently
• Excellent Communication Skills
• People Skills
• Time Management Skills
• Problem Solving Skills
• Organizational Skills
• Ability to work in a Fast-paced Environment
• Able to climb stairs

Essential Duties and responsibilities include the following, other tasks as assigned or needed:      

• Review contracts and accompanying documents for required signatures and information
• Verify customer’s information by contacting employers, landlords and references
• Verify proof of income and residence
• Contact dealerships by phone to review file status and/or obtain additional information
• Forward files to Underwriters to review certain discrepancies
• Cross-train and assist other Dealer Services employees as needed
• Other duties as needed and assigned

Location: Elkhart, IN

Collection TCN Processor

Summary:

To pick up lines and effectively accept and secure payments for customers with delinquent accounts.

Requirements:

• Time Management Skills
• Math Skills
• Telephone Skills and Etiquette
• Organized and Detail Oriented
• Problem solving Skills
• Computer Skills/Keyboarding Skills
• Great Customer Service/Communication Skills
• Negotiating Skills
• Ability to multitask
• Ability to Work Independently and Part of a Team

Essential Duties and responsibilities include the following, other tasks as assigned or needed:      

• Review contracts and accompanying documents for required signatures and information
• Minimum of 200 activities per day
• Collect minimum of $7,500 per week
• Log telephone calls into computer and update customer records
• Process and log text messages
• Maintain TCN spreadsheets
• Cross train on all other front desk functions
• Other duties as assigned

Location: Elkhart, IN

 

Heritage Acceptance Corporation Collection Assistant

Summary:

Assist collection manager with spreadsheets, charts, and other various projects.

Requirements:

• Organized and Detail Oriented
• Strong Word/Excel/Google Doc Skills
• Time Management Skills
• Analytical Skills
• Ability to Multitask
• Interpersonal Skills
• Ability to Maintain Confidentiality
• Ability to Type 50 WPM

Essential Duties and responsibilities include the following, other tasks as assigned or needed:      

• Update individual charge off charts
• Track monthly contest results
• Update and track weekly account rep numbers
• Type business letters as needed
• Monthly projects which include looking up and calculating data
• Assist administrative collection processor with month end charge offs
• Back up for administrative collection processor
• Other duties as assigned

Location: Elkhart, IN